I ordered some mexican food (beans, diff sauces, spices etc.) from this website. They charged £5.99 for shipping, not a problem. I ordered on Fri and because of the bank holiday it was meant to be delivered on Tue (so I thought with PC48) but I guess they do their calculations differently. Anyway they come on Wed when there's no one in.
Now instead of leaving a card saying sorry you weren't in please contact us to arrange re-delivery. They actually left it at my local post office - which is different from the sorting office (who could re-deliver).
I work far enough from where I work that I can't go either in my lunch hour or after work. I'm also hardly home/alive on a Sat morning so I contact them. I'm told that they'll re-deliver at a charge of £5.50, yet cannot tell me what day it could be as they don't work that way.
I thought fine I'll try another avenue. I spoke to the Post Office people who said because of where it was - a main PO - they were unnable to deliver and the man having worked for PC was not only surprised I managed to get someone on the phone (not through their main press button xyz that's for sure) but also said that PC don't redeliver. That I would have paid for nothing.
Nice... Still I worked through my lunch on Mon and collected it myself.