I'm half-doomed and you're semi-sweet (likelystory) wrote in bad_service,
I'm half-doomed and you're semi-sweet

I'm about ready to switch doctor's offices even though I love my doctor, just because her office staff are impossible to deal with.

I'm taking antidepressants. When I lost my health insurance, my doctor asked if I'd like to switch to the generic form rather than the name brand, because it was less than half the price, even though I might end up having to take it twice a day.

I've been having trouble with that generic version. I do have to take it twice daily, so it's not saving me that much money, and I don't like that I can feel myself running down toward the end of the day, and that taking the second dose too late makes it hard to sleep. After about a couple of months, I decided it was worth an extra $20/month to go back on the name brand that managed my depression well.

I called the office Thursday morning and left a message for the medical assistants asking if I could just have them call in the new prescription, or if I needed to have come in and pay for an office visit. They called back Thursday afternoon with a question about dosage, I answered it, and the conversation ended with, "All right, we'll call that in for you."

I went to the pharmacy Saturday to pick up the prescription (I knew from experience that they wouldn't have it called in Thursday night, and I had to go into work unexpectedly on Friday and didn't have time to go to the pharmacy beforehand). They said that they hadn't had any prescriptions called in for me since March. I guess my mistake was calling too late in the day on Thursday, since the office is closed on Fridays and I know that it takes them all day to call in a prescription. (My mother has requested a refill first thing in the morning, and it was called in at 5pm.) Still, I'm pretty sure that calling in a prescription is a fairly quick process and it would have been nice if they could have done it that night so I wouldn't have to wait all weekend.

I left another message for the medical assistants this afternoon, clearly stating what had happened and asking them to call me back. They did not call back. I don't have high hopes that they will call back tomorrow.

I just think that when a patient who was formerly suicidal says she is having problems with her medication, they might want to make a slight effort to be helpful.

EDIT: I got a call Tuesday at 2pm saying that they had just called in my prescription. That's five days after they said they would.

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