mango_mouse (mango_mouse) wrote in bad_service,

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Liquor Store: Rude/Confusing Service

To start off, I am fairly certain that liquor laws are different from state to state.  Here in Massachusetts, you need to be 21.  Some stores that I've been to have a policy that everyone who is in the store with you needs to product a valid I.D. stating you are 21+.  These are usually clearly marked at the register.  It makes sense and I understand what most stores are trying to avoid by having such policies in place.  That being said, let me tell you about my experience at a liquor store on Cape Cod (Hyannis, MA specifically) on Saturday night.

My Mom really likes Cakebread Cellars Chardonnay.  It's a rather expensive bottle of wine at $45 compared to most bottles you would find in a liquor store.  My sister, who is 17, and I were driving around Hyannis on Saturday night when I thought I would go and surprise my Mom with this bottle of wine.  We decided to stop by a liquor store near the Cape Cod Mall. 

I leave her in the car because she was on the phone with a friend and go into the store.  Here is the cast of characters:

LE: Liquor Store Employee
MG: Liquor Store Manager

So I step in and head over to the wine section.  I'm browsing around when the following exchange occurs:

LE: Who's in the Altima??
Me: I am, is everything ok? (thinking something had happened to my sister)
LE: Yo, I'm gonna need to see her ID or else I'm not sellin' you anything!
Me: Oh, well, that's my sister.  She is only 17, but I'm actually looking for a nice bottle of wine for my Mom for Mother's Day.  It's called Cakebread Cellars's about $45 or so.
LE: No way!  Not on a Saturday night!!
Me: (thinking that this policy is a little fishy) I really don't understand.  She is my sister and I know she's underage, but I don't see how this store policy makes sense in this case.  It's not like I'm buying mass quantities of liquor.
LE: Hey (motioning to the manager)!  Come here for a sec!

The manager wanders over and I plead my case again.  I realize that it's not the end of the world if I don't get this wine tonight, but I was really bothered by this "policy" of checking out the parking lot and deciding who can and can't buy liquor based on who is in the car and what night it happens to be.

MG: (after listening to me, goes out and looks at my sister in the car) NO WAY!!!  She is DRIVING that car!
Me: (speechless) What does that matter?
MG:'s our policy.

LE is pretty much escorting me to the door at this point like I am a criminal.  I didn't want to sit and argue because I didn't want them to threaten to call the cops for a damn bottle of wine.  I leave the store shaking my head and LE decides to be a dick about the whole thing.

LE: Yo! Yo! Thanks for being a team player though!!!

Then I can hear all the employees in the store laughing at me.

So that to me just seems weird.  Not to mention the fact that I didn't see anything at the store stating this policy.  What ticks me off the most is that I'm sure that if a 21-year-old kid came in there and bought two 30-racks of Bud Light on a Saturday night, they wouldn't even blink an eye.  Please don't get me wrong, I understand they're trying to prevent underage drinking in a town where there is little else to do for the youth living there, but I felt like the way they went about it didn't make any sense to me at all and the staff was pretty rude about it.

Your thoughts?
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