にっきい (legomyelfboy) wrote in bad_service,
にっきい
legomyelfboy
bad_service

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FedEx is useless.

I sent my college application via FedEx (overnight) and signature required to make sure they acquired a signature to confirm delivery, in a timely manner. Well, FedEx was anything but speedy and anything but accurate.

I called the school to find out the exact location for a courier because the mailing address is a PO Box and I understand they obviously can't get a PO Box to sign. I confirmed with the specific department that 3 College Street is the correct address for delivery (along with the correct postal code, right down to the room number).

I go and check my package online and for some reason it went from Toronto to Missisauga (which is on the west side of Toronto, I'm on the east... ), sat there for three days and then was attempted to delivered. What went wrong? Wrong address they say. So the next day they delivered it to 123 Gordon Street which is clearly not on campus, and across the major road. It was signed for by some guy named Carlos. ]

Who the hell is Carlos? Whoever he is, he now has my PERSONAL INFORMATION! Not exactly the service I paid for from FedEx.

Well, I call up a supervisor at FedEx and complain. He says he completely understands the time sensitivity, etc and he'll talk to the driver tommorrow.

They call back claiming this is the Shipping and Receiving area for the school, and they're not allowed to walk all over campus to hand packages. First and foremost let me tell you this is utter BS. Any school I've ever gone I have seen packages and letters being delivered to specific offices by FedEx/UPS and other couriers, there is no reason for him to have delivered it there - other than being lazy.

I call the school up and they have NEVER HEARD OF THAT ADDRESS. It is NOT part of the college I am applying to, it's not any school at all. They have never heard ever of the S&R Dept. being there, because it's NOT. I'm pretty sure the school knows where it receives/picks up it's packages from.

So, what did I pay an inflated cost for? A timely delay in my application process as well as possible chance at identify theft. Thank you FedEx, I don't think I could have managed this myself... /sarcasm.

I'll update it later to tell you what FedEx is going to do, and if the application by some miracle made it to the office unscathed by the hand of a good citizen.
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