にっきい (legomyelfboy) wrote in bad_service,
にっきい
legomyelfboy
bad_service

This isn't bad so much as it is odd.

I ordered 2 extra large 3 topping pizzas and 1 jalapeno-cheddar dip.

Apparently Pizza Pizza has a policy that if they don't give you a receipt you get your order free. I wasn't even really thinking or caring about it at the time, I just wanted my pizzas and to go home.

Got my pizzas, and was in kinda a rush to go home so I forgot the dip that I had paid for. My friend volunteered to call but then got so freaking wrapped up in getting the order for free that he didn't ask for my dip. (For the record, I appreciate the free pizzas, but I really just wanted my dip... which they couldn't deliver - which I totally understand.)

A credit is added to my file. Suddenly I get a phone call from the local Pizza Pizza. (The complaints are handled by the office and not by the individual stores). The man is apologizing over the receipt (again, to my dismay, not the dip haha) because the cook is new and he didn't realize he didn't give us the receipt. He wanted to know if he could drive out the bill and the dip (which they couldn't do before?) and get us to cancel our complaint.

I kinda guffawed and said no, sorry, what's done is done.... I guess I was still a bit miffed about the dip. By that time I had finished eating what I was going to eat of the pizza and sans the dip I paid for so- no, I didn't want my dip now. The manager took it pretty well (how else could he take it?) but it was a weird request. I'm curious if they're even allowed to do stuff like that, and it makes me wonder how many complaints they're received for him to call up an individual's house and basically barter to have the complaint removed?
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