Kimber (chesterismyhero) wrote in bad_service,
Kimber
chesterismyhero
bad_service

Online woes

I'd have to say this is the first freaking time I've encountered a lost package in the mail. It boggles my mind....This is a minor suck....but it is still some bad service.....


So here's the story:

Cake Mania for the Nintendo DS came out at the beginning of this month. I made my rounds to all the local game stores and they tell me that since no one pre-ordered it, they probably wouldn't be getting any in for a very long time. They tell me my best bet is to go online and get it...

So..my sneaky hubby decides to use a Circuit City gift card he got at work and order my game off circuitcity.com. He ordered it on the 10th and he paid extra for 3 day shipping. The game shipped out on the 11th...now here's where it gets kinda sucky.....

The game shipped from the Circuit City Marion, IL distribution center....which is 7 miles away from my house. It also happens to be where the husband works. (When he found out it was shipping from there, I don't see why he didn't call IC and see if he could pick the damn thing up, but that's another rant). The game went through the Marion Fed Ex processing center and for some strange reason, it got shipped up north to the main Fed Ex processing. The last information they had on it was April 12th at 9:41 p.m. saying it was on its way BACK to Marion. I should have gotten it on the 13th.

The husband tells me about this on the 19th. He's freaking out because he doesn't know what happened. I contacted Fed Ex. They said they would trace it until Tuesday, but I should call Circuit City and have them resend the package because it is obviously lost. So...right now Fed Ex is giving me some decent service to make up for them losing my package. I can totally get over that. Shit happens..

So I call Circuit City's 1-800 number to tell them what the Fed Ex people told me. Now, I'm not a racist person. But for the love of god, if you are going to be a damn customer service rep please be able to SPEAK CLEARLY!! I had to constantly have the person I was talking to repeat herself because I couldn't understand what she was saying. First she basically accused me of lying about not getting my game. I told her what the Fed Ex guy told me and she said she'd have to check with them. No problem. When she comes back on the line she tells me that I HAVEN'T spoken with Fed Ex because I'm waiting for a call back. WTF? I told her that I had just spoken with them 2 effing minutes before I called her!! I gave her the phone number and extension and the name of the guy I spoke with. I gave her the freaking reference number the dude gave me and she still accused me of lying!!!!!!!!

So after arguing with her about it for a few minutes, she agreed to resend my package. She gave me a few reference numbers, but I still haven't been e-mailed a tracking number for the new shipment. I e-mailed their customer service this morning to find out what is going on because I so don't want to deal with calling again. When my husband goes to work on Monday, he's just going to get in touch with Inventory Control and E-com to see what's going on and if it hasn't shipped, if he can pick it up.

But there's MORE Fed Ex suck. It just so happens that my cousin works at the Fed Ex that my package went through. I asked him if it was normal procedure to send something all the freaking way up north if it was going to end up 2 towns over from where it started. He told me that the night shift just wasn't paying attention to what they were doing, because it should have never left for Champaign, it should have been put on a delivery truck when it arrived at their place.

Gah. So he's going to look around when he goes to work to see if it was dropped or misplaced there. He's also going to keep a look out for the second one in case the hubby can't intercept it before it leaves the warehouse.

Arg! I'm just soo freaking frustrated. I want my game!! Oh, and on top of everything else, guess what the Gamestop, Electronic's Boutique, and Wal-Mart all have?!? The game that they told me they wouldn't be getting for a LOOONG time. Yup...I'm a tad pissed at that one.

So yeah, this isn't major bad service, but it still sucks.
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