Well it must be true if it's on the interweb (ex_animal_dr135) wrote in bad_service,
Well it must be true if it's on the interweb
ex_animal_dr135
bad_service

A Confession

This is about bad_service that I provided and still feel guilty about.

The background: I work in a Williams-Sonoma call center. As you may or may not know, Williams-Sonoma owns several brands, among them Pottery Barn. My call center primarily handles calls for pottery barn kids, and I was working in customer service at the time.

About one or two weeks before Christmas, a gentleman called in with questions about a pbk order. He did not have his order number, which is fine, so I looked for his order by last name and zip code. I found several orders, but not the one he was calling about. When this happens, I will usually tell the customers what orders I DO see so they know I have found the right person -- if they know I can see some of their orders but not the one they are asking about, they are less inclined to think I am an idiot. So I am doing that with this gentleman -- "I see several orders here, sir. A kids order from October for lampshades and a headboard, and here is a Pottery Barn order from the beginning of the month for a quilt and shams. The most recent order I see here is one your wife placed two weeks ago from Williams-Sonoma for an asparagus cooker." The man paused for a moment then said "well, I guess I'm getting an asparagus cooker for Christmas. I'll pretend to be surprised."

Oops. I learned to watch my mouth after that.
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