For some reason, other than non-payment (seriously - even they acknowledged it was their mistake), my home phone service was cut off. I called (on my cell phone, of course), and they assured me that the issue would be solved soon.
The next day, I had service again. Yay!
Not so yay?
The fact that I got an automated call on my home phone telling me to call a certain number if I still didn't have service.
If I still lacked home phone service, then I wouldn't have gotten the message to call that number, now would I?
Just to explain this to the people who don't get what I'm complaining about here - it made no sense for them to make that automated call to the line that hadn't been working. It shows a complete lack of common sense. If they were sure that it was fixed, they never would have told me to call a number to complain that it was still not working. They had my cell number, so why didn't they call that?