Belinda (belindashort) wrote in bad_service,

Bynum's Steak house

I posted this in citysearch as well.

This place gets somewhat bad reviews for service a lot, but this is the first time I've actually had bad service  there.

I'd like to start out by saying that I've been going to Bynum's since I was a little girl. My family always went there for special occasions, and last Sunday was no different. It was my 28th birthday. I love steak and their ribeye is great. I always take new friends there for dinner.

That changed last Sunday: Our service was pretty good, until the end, when we received our check. Our server mentioned that other servers usually automatically add gratuity (which they never have before) but that she didn't, and if she had, the amount was off to the side in case we wanted to see what it would have been. In other words, she was telling us how much to tip her. Normally we tip around 20-23% if we have good service, and we did, I just found it extremely tacky to mention a tip after dinner.

The second problem was a mix up on our friends order. He had ordered a cabernet wine off the list, and it turned out they had two of the same brand of wine, both cabernet, but different years. One was 25.00 and one was 50.00 and she had brought him the 50.00 wine and he didn't realize it till we got the bill. (The wine sat on the table the entire time with a napkin on it, so it's not like we made note of the label) Our server said that was what he ordered, and that she could fix the problem, but it was what he ordered, and basically brow-beat him until he just said he'd pay for it since it's what he drank.. When we saw the itemized list, it just said "brand name" and cab- $49.50. She said it was a new wine and she didn't know. That mixup coupled with the tip comment leaves a bad taste in my mouth.
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