So last night I walked away from the ATM without taking my card. Incredibly stupid mistake on my part, I know. By the time I realized what I did I was no where near the ATM any more, nor was I anywhere near my house so I could get online. I suck it up, and use my cell phone to call them. I spend probably 10-15 minutes trying to work through their menus to freeze my account. I get on the right track, and it asks me if my card is a business card to which I reply "no". I go on hold for another 5 minutes, and then I finally start talking to a real person. She informs me that she deals with business cards, and that she would transfer me to the correct department. Where does she transfer me? Back to the automated phone service.
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- teh_biter (
teh_biter) wrote in 
bad_service,
teh_biter
teh_biter bad_service
- Mood:
frustrated
Bank of America
So last night I walked away from the ATM without taking my card. Incredibly stupid mistake on my part, I know. By the time I realized what I did I was no where near the ATM any more, nor was I anywhere near my house so I could get online. I suck it up, and use my cell phone to call them. I spend probably 10-15 minutes trying to work through their menus to freeze my account. I get on the right track, and it asks me if my card is a business card to which I reply "no". I go on hold for another 5 minutes, and then I finally start talking to a real person. She informs me that she deals with business cards, and that she would transfer me to the correct department. Where does she transfer me? Back to the automated phone service.
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