Sai (saizai) wrote in bad_service,
Sai
saizai
bad_service

AT&T problem [xposted from customers_suck]

Howdy all.

I just had a problem with AT&T; the short summary is that I lost my phone, and they refused to tell me where it was, even though they could have.

Description of the problem & my support call here; of my later finding it (by backtracking) and calling in a complaint here.

Question for you guys: how should I have handled this, if in any other way?

I try not to be a sucky customer - even when rather annoyed at what I'm being told, I always make a point to remain calm and polite, if firm. But I don't like being stonewalled or lied to.

Suggestions?
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