creativexangst (creativexangst) wrote in bad_service,

Major Bad Service at Sally Beauty Supply

I used to dye my hair pretty often. and have missed it quite a bit, sowhen i found out that there was a Sally Beauty Supply near my house, Iwas estatic. I've heard stories of there, just have never been. So, Igo with my roommate and after discussing a few options with a womenthere, I picked out a color and got two boxes of it. When I got home, Ipulled them out and realized that one felt a lot lighter then the otherone. I had never actually held them apart before this moment, and whenthey were rang up, she held the boxes together to enter the code. Iopened the lighter box and of course, it was empty. I immediatly calledand asked their hours so I could go back and exchange it out. When Ishowed up she said that she KNEW the box had something in it when shesold it to me, etc etc, she couldnt do anything, the only thing I coulddo was buy a new one etc. My roommate jumped in and sorta berated herfor selling me an empty product and refusing to do anything about it.Finally the women gave me the number of customer service and told us toleave. When I called customer service, they contacted the store andtold me that she was "positive" that she hadnt sold me an empty boxetc. Finallly after much arguing (including pointing out that if I wastrying to scam her, i wouldnt go through these lengths, aka, callingcustomer service, lodging a complaint, etc), they took my name andnumber and said that they would get back to me on it. I felt reallysketchy about giving them my full name and number and Im just waitingto get berating calls from the women at the store...

Anyway, in a nut shell. The bad service: Selling me an empty product and notrealizing (human error, whatever), then refusing to help me or own upto, accusing me of lying, and customer service accusing me of lying,and at the end of the circle, I know nothing will come of it.

Imnot an advocate of the saying "the customer's always right" becausesometimes, we're not, but i really think it sucks that they're notwilling to do anything to help me in this situation, especiallyconsidering that I planned on becoming a repeat buyer there. I'd settlefor some coupons at this point. I just dont understand how a hugecorporation cant eat a $6 cost that was caused by a worker. I dont wantto be forced to eat the cost simply because I really cant afford to. Ilive on my own (at 18) going to school full time, working as a waitressat Ihop, and trying to take care of medical bills at the same time. Ijust splurged on this as a one time thing to treat myself for how wellIve been doing. ::pout::.
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