I called back today because I was curious if they had the issue fixed and I found out that it was a lie all along! They just needed to reset the gamer tag (your xbox live gamer tag, links with your play online ID). I proved my identity by providing them with the address on the account, my full name, my gamer tag, my play online ID, the first 4 digits of my credit card and they told me that they wouldn't be able to refresh my account without the serial number that was used to sign up for my account in the first place as well as the last 4 digits of my credit card that was used on my account.
Well, as for the serial number and the box the game came in. Because of the insane amount of serial numbers you have to keep a hold of.... and the number of copies that I have of the game. I am assuming around 10 on PC because I lose everything. Not even kidding here :( I have re-bought the game so many times to install it after a format or on a laptop because I can't find my codes that go with the disks that I have. I also own 2 copies of the game on PS2 and the copy on 360. How could they expect someone to keep something like this? I got the game when it came out!!! and I have a crazy collection of games, even if it was somewhere still I would have to go through a million boxes that are in storage in Canada (I am living in the states now).
... ugh and the CREDIT CARD thing.... I have several credit cards all from the same bank and my bank accounts are all in canada. Right now I only have one credit card number with that bank (under my name) and that isn't the one on the account, it was my credit card that was previously stolen or lost. Getting this information from canada while I am living in the states is going to be a massive pain in the ass.
I offered to send in photo ID and they wouldn't have it. He pretty much told me that there is nothing more he can do for me 50 times, that is after I waited on hold of 40 minutes. I'm not even sure if it is on one of my credit cards, since I have used my moms card in the past for MMO's. I DO have a monthly subscription being charged to my account right now, under MY name proving it is mine that I could give them the full card number for, but it doesn't count as proof because it isn't the same play online ID.
This wasn't the first time I was on hold, no I tried calling back on other occasions. There was the time that I called and was on hold for nearly a hour before I went to their site looked at their hours and the time map and realized they CLOSED while I was on the phone and left the lines on. I figured maybe they were open late, because how could they make that sort of mistake? I called back and was on hold AGAIN, with no answer.
Or the time I realized I was getting double charged for almost an entire year, and they wouldn't tell me why unless I could provide them with the account information for the double charging. There wasn't one! Only one account. So they couldn't do anything. I had to cancel the credit card and resign up with no refunds no anything. No apologies, no refunds, no nothing.
Anyways, back to the issue at hand. The guy on the phone told me that there were no managers available to speak about the subject, so I said, there is no manager there? he said there is but only certain issues can go to them. I told him about my mess with technical support in the past, and how I just wanted to talk about the tech support in general.
I ended up getting VERY worked up on the phone, and crying. The guy was being cold and rude, and when I was trying to rifle through my stuff to get all this crazy information for him, he just told me he couldn't wait and I had to call back. Call back?!!? I was just on hold forever, can't you wait a minute?!
I never ever get upset at tech support guys. Ever, I respect people who work in customer service and know they have a very difficult job. There are a lot of mean people who treat customer service workers like crap so I always make a extra effort to be super nice to them.
He goes on to say "There is nothing more I can do for you" again, it is like it is on loop. I tried really hard to get to a manager and he wouldn't have it. I got so angry and called him a asshole (which is totally wrong I know) I have never been so mad at someone on the phone in my life! He hung up. (The only reason I said that is because I could TELL he was hanging up) I had to get it in there :(
I've been waiting since on text chat since the call ended at 3:45. (it is now 4:56) still no response.
I'm not dissing final fantasy, not at all. I think final fantasy is one of the BEST series ever. Final Fantasy online is brilliant! It is a great game; and... beyond that it has one of the best leveling systems great players and a chance to interact with fans around the world. This is coming from a girl with multiple final fantasy tattoos that I got years ago... and a girl who got brought into the whole RPG scene by final fantasy.
I've bought this game for a handful of people just so they would play it with me and see how awesome it is. I got my brother hooked and he has been playing now since that christmas and has two level 75 charachters. Heck, I even got my mom and her boyfriend to play. I am a major fan girl... and that is why this hurts even more.
After a bit of research I see that Square-Enix was given the lowest possible BBB rating of "F". What on earth should I do?! I feel betrayed by a good friend.