bronxelf (The NYC Chamber of Commerce in Chucks.) (bronxelf_ag001) wrote in bad_service,
bronxelf (The NYC Chamber of Commerce in Chucks.)
bronxelf_ag001
bad_service

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More from the Nightmare House on the Upper East Side

For those who missed part one of this ongoing story, please direct your browser here.

Since several people asked to hear more about this and to see additional photos, I have some more to show. In fact, I have a LOT more to show, but am only posting six right now. Again, if people continue to be interested, I will continue to post the photos and information.

To address some things mentioned in comments to the last post (just so I don't have to reply to everything individually:

1. I am sure that there will be legal action of some sort. However I do not have any details about that right now. I am *positive* that NYKB knows this is coming, as a recent request to them for information about this resulted in them lying and saying they were already in litigation with the client and could not give out any information. This is a lie- they are not, at this time, in litigation with this client, although it would not surprise me if they were being sued by other clients.

2. The client has long since spoken to the BBB. However, the problem with the BBB is that it is almost a meaningless organization. All you're really doing is lodging a complaint. It doesn't mean that they can *do* anything about your complaint. When you're in a situation like this complaining to people whose only real function is to say "okay, thanks, we'll make a note of it" is an exercise in frustration. I believe the words used by the client to describe the BBB were "less than useless." It is no surprise that people are reluctant to call them. Yes, it creates a database of complaints which may warn others off from using them, but it does nothing to help the person already in distress.

However, there's also an element of embarrassment at work here. No one wants to admit they've been scammed for so much money. And so people tend to not really talk. There's also an element of reverse classism at work also. That is to say, that people get a lot of sympathy when they're working class families who have all their life savings stolen by an unscrupulous company. Not so much when you actually _have_ money and can afford to have your house designed and renovated before you ever move in(and still get taken for a fortune). To me, I don't think it matters at all- that *NO ONE* should have this happen to them. Period. No matter what the balance in their bank account. However, I would be lying if I said I didn't see why people would be reluctant to come forward about something like this. Again, I have full permission from the homeowner to show photos and talk about this story, even though they are not my client. In fact, I linked the client to my first post so she can see it herself.

3. A lot of people mentioned speaking to various tv shows. Aside from my personal feelings about this (which don't belong here) I will say that this is impossible for logistical reasons. Again, they have to move in in less than a month. Television production doesn't work that way and they do not have the kind of time it would take to employ this as an option.

Again, I have MANY photos of all KINDS of things in the house. But to keep these posts from not being oppressively long, I will probably limit them to about six images per post (assuming people are still interested and want to see/read more.)

Okay, so here we go.Collapse )
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