bronxelf (The NYC Chamber of Commerce in Chucks.) (bronxelf_ag001) wrote in bad_service,
bronxelf (The NYC Chamber of Commerce in Chucks.)

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More from the Nightmare House on the Upper East Side

For those who missed part one of this ongoing story, please direct your browser here.

Since several people asked to hear more about this and to see additional photos, I have some more to show. In fact, I have a LOT more to show, but am only posting six right now. Again, if people continue to be interested, I will continue to post the photos and information.

To address some things mentioned in comments to the last post (just so I don't have to reply to everything individually:

1. I am sure that there will be legal action of some sort. However I do not have any details about that right now. I am *positive* that NYKB knows this is coming, as a recent request to them for information about this resulted in them lying and saying they were already in litigation with the client and could not give out any information. This is a lie- they are not, at this time, in litigation with this client, although it would not surprise me if they were being sued by other clients.

2. The client has long since spoken to the BBB. However, the problem with the BBB is that it is almost a meaningless organization. All you're really doing is lodging a complaint. It doesn't mean that they can *do* anything about your complaint. When you're in a situation like this complaining to people whose only real function is to say "okay, thanks, we'll make a note of it" is an exercise in frustration. I believe the words used by the client to describe the BBB were "less than useless." It is no surprise that people are reluctant to call them. Yes, it creates a database of complaints which may warn others off from using them, but it does nothing to help the person already in distress.

However, there's also an element of embarrassment at work here. No one wants to admit they've been scammed for so much money. And so people tend to not really talk. There's also an element of reverse classism at work also. That is to say, that people get a lot of sympathy when they're working class families who have all their life savings stolen by an unscrupulous company. Not so much when you actually _have_ money and can afford to have your house designed and renovated before you ever move in(and still get taken for a fortune). To me, I don't think it matters at all- that *NO ONE* should have this happen to them. Period. No matter what the balance in their bank account. However, I would be lying if I said I didn't see why people would be reluctant to come forward about something like this. Again, I have full permission from the homeowner to show photos and talk about this story, even though they are not my client. In fact, I linked the client to my first post so she can see it herself.

3. A lot of people mentioned speaking to various tv shows. Aside from my personal feelings about this (which don't belong here) I will say that this is impossible for logistical reasons. Again, they have to move in in less than a month. Television production doesn't work that way and they do not have the kind of time it would take to employ this as an option.

Again, I have MANY photos of all KINDS of things in the house. But to keep these posts from not being oppressively long, I will probably limit them to about six images per post (assuming people are still interested and want to see/read more.)

Since my last post, some things have changed, but most have not. They still have less than four weeks to fix the apartment so they can move in, they still have no plumbing except for the toilet, the bathroom is still a disaster. The kitchen still has no cabinets. The rest of the house is *almost* finished being repainted. However, an electrician was by this week. Yep. NYKB fucked the electricals. The entire bathroom has to be ripped apart *ANYWAY* (which I knew was coming) because the electricals aren't to code. There is evidence that they never had a licensed electrician do the work; that their painter did it.

As happens, my suspicion about the ceiling in the bathroom (I thought it was probably just 3/8" gypsum and not greenboard, as it should be) is correct and the entire ceiling must come down and be replaced. In addition to that, their genius of a designer specified an mr-16 halogen light fixture *above the tub*. Way to kill someone, doucherocket. There are other electrical code problems as well. I still have no idea if any of the outlets are grounded. I did recommend to the client that she have them tested.

I am waiting to get some more photos of the original flooring (which had to be completely ripped up and removed, a ceiling cave-in downstairs caused by NYKB using sledgehammers to remove linoleum, and mismatched paint sheens and colors.

However, today, I have these:

In my previous post I discussed how there was a light fixture scheduled to go above the medicine cabinet, and that it was meant to be centered.

Does that hole look centered to anyone? No? Not to me either. (note- the pink coloration on the tile at the crown is an effect of the lights, not an actual pink color in the marble. Again, the designer specified mr-16 halogen bulbs. Absolutely *NOT* appropriate for a bathroom this small.)

This is more evidence of backwards tile setting. This is, for the record, entirely across the room from the last photo I posted of this problem. Also, this is further evidence of just how bad the tile set is.

Nice join at the ceiling line, don't you think? Not that it matters, because the ceiling has to come down anyway since it's not the right material. Also, it's a little blurry (and my other shots of this are worse) but see the "miter" on the bottom bar below the small tiles? No, really. They think that's a miter joint. In addition, note the care taken in noticing the direction of the veining on the 4x4 carrera tiles. (the diamond shaped ones.) Way to go, folks. Way to go.

There are so many things wrong with *this* I hardly know where to begin. Okay. First of all on the sides and top you *should not* see that cut edge when viewed from the front. The cuts should be on the interior of the window box. This is *beyond* amateur hour. In order to make this visually clearer, see the way this inset is tiled. Notice how there's no cut edge as viewed from the front? Yes, exactly.

However in the case of a windowsill, you have another story. What you want to prevent is water coming in and running down the wall. So they make tiles that raise slightly and wrap around the edge of the sill, so water stays *on the sill*, and doesn't run down the wall. It also gets rid of that cut edge problem. You see any of those here? Me neither. The client was never told they existed. And even if they were never used, there shouldn't be a cut edge visible from the front *anyway*.

More genius at the ceiling level. Also, check out those 1x1's. You can see more of their "preschool style".

This is one of the famous "miter" photos. Check out the corner joints and the grout work. Apparently, the bar tiles broke when they cut them. Did they take out new ones and cut them correctly? Nope. It's not like they didn't have extras, as they had the client order a 30% overage. They had the tile. They just couldn't be bothered.

I have a LOT more photos coming, if people are still interested. As always, if anyone has any questions please feel free to ask. I don't have all the information but I can always ask the client.

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