<3 (axlackxofxcolor) wrote in bad_service,
<3
axlackxofxcolor
bad_service

Dairy Queen

My boyfriend and I went to Dairy Queen tonight. (DQ) We went through the drive-thru and our total was $14.10. I give the cashier a $20, 4 ones, and 2 nickels.  Two other employees handed me the food, & our cashier never came back to the window. So when one of the employees gave us our last drink I reminded her we still hadn't gotten our change back. She turned around and told the cashier what I said. (Cashier was right behind girl and the window was open.) The cashier said "No, she gave me $14.10" I expected her to think that was what I gave her, so at this point, I was thinking no big deal. Even though the last math class I took was in 8th grade, I expect people to be dumber than me.  So she comes to the window herself and I told her all I need is a 10 dollar bill back. She says, "One second." I watch as she leaves and comes back to the register with a manager. She comes back to the window and tells me to pull forward and park because the manager has to count her till. I said again, "All I need is a 10 dollar bill." She says he still has to count it anyways, so I pull forward.

So now my boyfriend and I are like OK?? We've both been cashiers for a few different places and it's never been a big deal when you give someone the wrong change. You do a 'No Sale' or something similar. We both just didn't get it, but we're still like, "Whatever, maybe DQ does things different."  So after TWENTY minutes of sitting in the car, I go in and tell the employee at the register the deal. She goes in the back, comes back out, and walks by me, saying nothing. Two other employees asked if I'd been helped, and I told both of them, "Well I thought I was, but I don't know where she went." So after 5 minutes of THAT, the manager comes out and goes, "Sorry, you were right." He hands me my ten, and a voucher for 3 free value meals :D He was incredibly nice & polite, & so was I right back to him. As I'm leaving, he YELLS, "You need to count your change EVERY single time!" & the girl responds back, "Oh, she was right??!?" in a really rude way, like she couldn't believe it.

So I'm back in the car talking with my b/f, & I think we've pieced it together. I'm pretty sure that the girl probably told her manager that I was just a customer trying to scam them or something (which I'm sure people probably try to do a lot) So instead of her maybe rethinking what she did, or taking a closer look at her till (Note: I was a cashier & I would give people the wrong change quite a lot. When they would point it out to me, instead of FIRST thinking that OHNOEZ they're trying to get free moneys, I would just 'retrace' in my mind what the customer gave me, or a lot of times looking down at my till would help...like I would be able to tell what I had just put in there etc.) But she doesn't do any of that. Maybe I'm assuming too much, but by the way the manager yelled at her & apologized so profusely, it seems like she'd really insisted that she knew for a fact she gave me the right change. Anyways, not  bad_service by the manager, but definitely bad_service by the stupid punk rawk, i'm-always-right scene girl.
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 71 comments
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →