lorelei633 (lorelei633) wrote in bad_service,

bad service at Burger King

The first part of this may be more WTF service than bad service.

I haven't eaten much fast food in the last year or so, and I can't remember the last time I went to Burger King, but lately I've been wanting a chocolate milkshake from there, and some onion rings and a chicken sandwich. So Friday, after leaving work early for a doctor's appointment, I decide to give in to my cravings and stop by there. It's about three in the afternoon, right between lunch and dinner, so the place isn't doing much business. The parking lot is mostly empty and there's no one ahead of me in the drive-thru.

I place my order for a medium shake, large onion rings (I was really craving those things) and a chicken sandwich. I pull up to the window and pay, then the cashier asks me to pull around to the other side of the building, "to the double doors", and someone would bring my order out. I was a little puzzled, because it's not like the drive-thru was busy. Besides, I could look through the window and see them putting my order together. Still, I thanked her and drove around to the other side of the building. Before I can even get to where she told me to pull up, I see the guy walking out with my food. He hands it to me, and I must have given him a o_O look because he said "Sorry ma'am, we've been having trouble with our drive thru times."

So apparently, they told me to pull around for no other reason than to fudge their drive thru times? Seems a little extreme to me but I can't come up with any other explanation for it. I'm not trying to act like it's the end of the world or anything, like "OMG I had to drive around and wait an extra second!" It just seems bizarre to me that they'd do that when they really didn't have to.

And, after all that, the food was horrible. I don't expect haute cuisine from the BK but seriously...it was inedible. I got a medium onion ring instead of a large but it didn't matter, because they were so dry and tasteless, they went right into the disposal. The chicken sandwich was a total disappointment as well. I don't know when they made that thing, but it had to have been sitting there for hours. It was completely dried out and so tough I could barely cut it with a knife, let alone chew it. Finished off with globs of yellowing mayonnaise and brown, slimy lettuce, it was truly an achievement in the field of fast food suckiness. Totally grossed out, I threw it away. At least the milkshake was passable.

Blech. I should have just gone to Panera.
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