It's currently the end of March, and still no sign of this box. Calling up UPS is not getting him anywhere, as they're still convinced they have the package and are sending it, so he can't claim it as a lost package and get the insurance back. As a bonus, the tracking number he had for the package no longer works, and UPS can't seem to provide him with any tracking info. It's basically lost in limbo.
I guess I'm asking if there's anything that can be done, or if there's anyone inside UPS who can actually tell us what's going on. It's quite maddening, as it seems like they've basically lost our package, but refuse to own up to it. Or is this their common procedure?