My brother wanted Arby's, so I figured, why not. The service is sub-par, but the food isn't too horrible (I admit that I'm not a huge fan, but I'll eat their food), so I drove over there. I went through the drive thru because I was kind of in a hurry. They were a little busy, so I figured it would be a little slow.
When I got up to the speaker, I ordered, speaking as clearly and slowly as I could because I've had problems in the past with miscommunications (that was my fault, partially, because I have a tendency to talk too fast, but it was also their fault because they never repeated my order back to me). I asked for a number 2 combo with curly fries and a Dr. Pepper, a number 4 combo on regular bun with curly fries and a Dr. Pepper, and a medium vanilla shake. Now, Arby's doesn't have medium size drinks, and I made a mistake . I meant to say small, but I was looking at the word medium on the menu... Somewhere between my brain and my tongue, I got confused. In a rather snotty tone, she says, "We don't HAVE medium shakes." I apologize and ask for a small.
She repeats my order back to me, rapid-fire, and I get the gist of it. I hear the right numbers, regular bread, curly fries and Dr. Pepper twice, an a vanilla shake, so I tell her that's right and she gives me my total.
When I get up to the window, I hand over my money and get my change, and then she hands me a Dr. Pepper and a shake, and then my food, says "Have a good day" and closes the window. Well, I'm missing a Dr. Pepper, so I say a quick "Excuse me!" before she can totally close the window. "I'm missing a Dr. Pepper."
"You ordered two combos, right?" she asks.
"Yes, both with a Dr. Pepper," I reply, nodding.
"No, the vanilla shake replaces the soda in one of them," she says.
"The vanilla shake was separate from the combos," I tell her.
She repeats my order back to me. A number 2 with Dr. Pepper and curly fries, a number 4 on a regular bun with Dr. Pepper and curly fries, and a small vanilla shake. That is what I hear.
"Yes, and a Dr. Pepper with each combo. The vanilla shake is separate," I explain.
She rolls her eyes and shuts the window. Moments later, she opens it again and shoves a Dr. Pepper with the lid barely on in my direction. "Here," she says, obviously annoyed, befoe shutting the window again.
At first, it was all little things that they did that bugged me. Telling me my total before I was done ordering, not asking if I wanted ketchup or anything, not giving me straws (and then only giving me one when I ask for two), and I'm getting tired of it.
I can understand not being happy with your job, I've been in that position. But I always tried to at least give my best service to the customers, no matter how pissed or upset I was. I stayed polite to the rudest customers. I wasn't rude, I kept my tone even and polite, pointing out a simple mistake. My total wasn't off, so I know they charged me for two combos and a shake. Ugh.
Since there's not another Arby's nearby, I guess I'll just have to live without the vanilla shakes. Oh well.