Jess (duckay) wrote in bad_service,
Jess
duckay
bad_service

Just a short rant, but boy is it pissing me off:

Last week, one of the keys came off my keyboard. Unable to reattach it myself, I called the place I bought it (which doubles as a computer repair place) and asked about it. They said no worries, there's no way to replace it without replacing the keyboard, but that's not a huge cost/drama and can be done in a day.

Foolish me entrusted my laptop to them. I opened it up, turned it on, and played as usual. Suddenly, I got a mysterious error message. As the computer promptly reset itself and then worked fine, I assumed it was just some annoying, bizarre but totally unproblematic issue. The next day, I did the same - only this time, it didn't reset itself, but stuck on this error message, giving me considerable time to read it - it informed me that there was a 'software or hardware' problem which 'may need reinstalling'. When I did reset it, it proceeded to inform me that the computer had no operating system.

Cue a considerable panic.

Eventually, a friend of mine took a look at the startup. It was set to open the operrating system from the CD-ROM. OK. This is related to the fact that it can't find the OS, and the keyboard installation - a bit annoying that they didn't change it back, but we know the problem. I'd been able to load it up before that, but there was no mistaking that it was trying to load from the CD drive (and there was no CD in there). OK. So he changed the setting back, but got the same error message upon opening Windows.

OK. So we know it's a software/hardware problem (and we know that the only thing that had changed in the past month was the keyboard, and the problems only started after the keyboard was replaced), we know that a few settings are different, but mostly, we just know it's not working. And that it's probably because of what happened when the computer was fixed.

(I also failed to mention up until now, but I might as well - when they replaced it, they informed me that the top right-hand corner of the keyboard was sticking out a little but still worked. This was true, and it doesn't affect anything except being annoying, but it's still evidence that they can't have done their job right.)

I admit, I know very little about computers, but I think it's safe to say my current computer problems are from there. Unfortunately, when I contacted them and told them that there was an error, they also informed me that to get them to check up on it again would be costing them time, so I would have to pay the base charge for getting them to look at it again. Sure, I'd understand it if I'd screwed it up myself, but I'm pretty much certain that the only possible cause of this problem would be them. So now I'm a little angry, and quite annoyed that my computer is failed.
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