Kat (galaxykat) wrote in bad_service,
Kat
galaxykat
bad_service

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Payless = worthless

xnaivetex's entry reminded me of my own bad service tale.

I went to Payless last December to buy some boots for holiday outfits. They had a particular style I liked and I bought them. When I got home I realized I had bought my size in a wide. My fault, so I went to return them. By this time, the location I had gone to was out of my size, but they called another store to see if they had them in stock. My sister and I didn't go to that one because we knew of a closer one, and went to the closer place instead. Big mistake.

We find the same style boots, same size, everything. But the shoes are now on sale. Even better. I go to the counter with my return and the new shoes and notice that after the exchange, I now owe money.

Confused, I ask why a boot I had bought at $27 something previously, now on sale for $14.99 was costing me $30. I thought the sale price was too good to be true, but I noticed that the same boot style were in boxes that said "Sale! $14.99" so I assumed that was the price. I can't be wrong if all the boots are marked the same, right? Wrong.

The girl explains that the box was not for the boot, but a different style. Then the manager chimes in. I then mention that all the boxes say $14.99, how is a customer supposed to know that that's not the right price? If he could show me that the boot was marked $30, that would make more sense, but nothing was marked to indicate that. His response?

"We didn't have the right boxes for them and we don't have time to price them."

If that's the case, they could've ripped the sales tags off, or done something to not deceive customers. His attitude was basically "We did nothing wrong, we're not apologizing, pay for your stuff or not, I don't care."

I asked for a refund and left. If you can't do your job and price things right, you don't deserve my business. As someone that works in retail, it pissed me off that they wouldn't honor the tagged price. That was their mistake, not mine.

Edit:Thanks for the advice, but how would I be able to prove that it happened? It's been months.
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