Charter Communications
I'm in need of some advice about a bad service situation. Actually, I don't know if it's so much bad service or an unfortunate situation.
I've had Charter for about six months now, I've been paying $65.15 a month for cable internet and tv. I just got my bill a couple days ago, and the total was $99.16. I was a little miffed, but figured it was a billing mistake (like the time I got a bill for one penny) so I called customer care to sort things out. I was then informed that the reason my cost went up was because the promotion I was signed up for ran out and now I'm being charged for the "real" cost of the services.
The thing that bugs me is that I was never informed that I was signed up for a promotion. The way the guy explained it when I signed up was that there was a special "student rate" (I live in a giant collage town where big businesses fight for student's money with usually awesome discounts). I understand that there was probably just a miscommunication about the fact that there was an expiration date on the student rate, but the problem is, I can't really afford ~$100 a month for cable/internet. My roommates and I could barely afford the $65.
When I talked to the customer service guy he explained that I wasn't allowed to be resigned up for the promotion because I had already used it (but would I like to upgrade for a new promotion?).
Do you think there's anything I can do or do you think I should just give in and downgrade/cancel my service? I've emailed customer care with the situation just in case someone with some power (and some sympathy) can help out.
Thanks in advance for the answers.
I've had Charter for about six months now, I've been paying $65.15 a month for cable internet and tv. I just got my bill a couple days ago, and the total was $99.16. I was a little miffed, but figured it was a billing mistake (like the time I got a bill for one penny) so I called customer care to sort things out. I was then informed that the reason my cost went up was because the promotion I was signed up for ran out and now I'm being charged for the "real" cost of the services.
The thing that bugs me is that I was never informed that I was signed up for a promotion. The way the guy explained it when I signed up was that there was a special "student rate" (I live in a giant collage town where big businesses fight for student's money with usually awesome discounts). I understand that there was probably just a miscommunication about the fact that there was an expiration date on the student rate, but the problem is, I can't really afford ~$100 a month for cable/internet. My roommates and I could barely afford the $65.
When I talked to the customer service guy he explained that I wasn't allowed to be resigned up for the promotion because I had already used it (but would I like to upgrade for a new promotion?).
Do you think there's anything I can do or do you think I should just give in and downgrade/cancel my service? I've emailed customer care with the situation just in case someone with some power (and some sympathy) can help out.
Thanks in advance for the answers.