canadian_momma (canadian_momma) wrote in bad_service,

Bikini Village Update

The conclusion to the Bikini Village crap service. I'll never shop there again and neither will anyone in my family.

The manager from Bkini Village called yesterday - she waited until noon to call, but whatever. She was bitchy right from the beginning. She said the only thing she could do was exchange to tankini I was having a problem with and that she had to be the one to do the transaction. She was only there until 2pm and then would be in and out all week. So I packed up the kids and rushed over there to end this shit. She was a bitch in person too. She told me:

-IF the tankini had stretched in the water it would not have gone back to its original shape. ( did.)
-That she's never heard of one "floating" before. (ditto)
-I should never have bought this suit if I was planning on using it in a pool because this material would fade after only about 5 times and then I would have been coming in to complain about that. (WTF?? Can't use swimsuit in pool? I'm just coming in to complain?)
-I should have told the salesperson that I was planning on using it for aquafit because they never would have sold me this suit. (Well...they did. Out of the 2 suits I bought, this is the one they said would be better for aquafit because it was more supportive.)
-She would only exchange it for a polyester 1 piece suit that would last in the pool. (lucky me. a suit that I could have picked up for half the price somewhere else that isn't even pretty. yippee.)
-She checked the fit of the second suit and said that it fit well and that I probably shouldn't have bought a suit like that either because I'll want to go in the water with the kids. (Its not like I'm buying some skimpy string bikini - its a supportive tankini with full coverage and thick straps.)

I ended up picking out a 1 piece that was okay, but certainly nothing special. It was 10 dollars cheaper than the tankini I had the issue with. When she got to the cash she told me that I would have to pick out something else in the store and PAY THE DIFFERENCE because she couldn't give me any money back. I asked for a credit note and she said that she would do that, but what was the point, because they never have anything for less that 10 dollars in the store anyway, so I was going to have to pay more at some point. I ended up grabbing a pair of 15 dollar sandals that I didn't really need. She brought them up to the cash, rang them in and in the bitchiest tone of voice, told me "Oh, looks like this is your lucky day - these are on sale - you only owe me a quarter." The entire time I was there she ranted about how I shouldn't have bought the tankini in the first place - as if it was my fault that her salesperson sold me something she shouldn't have. Ugh. I wasn't in the mood for arguing. I had both kids with me, so I just kept saying that I wasn't told any of that when I bought it. As she was ringing everything up, she made another comment about it so I told her that she needs to better train her staff and to stop taking it out on customers when they fuck up because customers like me will never come back. She didn't apologize once. Not once. After I said that she repeated that I must not have told her salesperson that I was doing aquafit. I didn't bother answering the bitch. What would be the point? I gathered up my lovely kids and got out of there, never to go back. Since when are swimsuits not supposed to get wet or go in a pool? Fuuuuuuck.

Poor customer service on Bikini Village's part:

1. Not training their employees to sell products that meet customer's needs.
2. Not calling me back for 3 days.
3. The store manager needs approval from the district manager to exchange a defective item.
4. The manager's attitude in general.
5. The manager's constant accusations that did something wrong when I bought the suit.
6. Not being able to return a defective product for cash back, then asking a customer to buy something else, knowing she will have to pay more.

I just wanted to give an update to the situation. Can we all avoid turning this into an argument about how tankinis are supposed to fit? Obviously people wouldn't be buying so many of them if they aren't meant to get wet.

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