zinecure (zinecure) wrote in bad_service,
zinecure
zinecure
bad_service

BI-LO

I am not sure if any of you have heard of BI-LO grocery stores or not.  They are doing a promotion for free gas.  For every $40 you spend they give you a "gas token" once you have 10 you can take them to the CS area and trade them for a $20 shell gift card.  So I had collected around 60 of these suckers in a month. ( I have a prius and this is like 5 months of gas for me).

I am standing in line, the lady infront of me is turning in her tokens.  She is told she needs her bi-lo bonus card to get her gift cards.  SHe pulls out 5 of them, none match to her tokens.  She gives the girl her phone numbers and the finally figure out what her bonus club member number is.  The girl says to the woman, "I can't give you your gift cards without your bonus card that matches them."  The lady says, "I don't know where it is, it's so small I may have lost it, I have these though so they should work."  THe girls says, "No, we have to have the one that matches your coupons."  The manager walks up at this time, and says, "We can go ahead and do it.  It is okay if she doesn't have her card. We can occasionally take these."  He overrides the computer and gives her her gas cards.

My turn.....

(My husband and I each have a card, we never use them, just give our phone number).  

I pull out my coupons, give them to the girl, pull out my card and hand it to her as well (the manager is still right there).  The girl says, "What is your phone number?"  I give it to her, she says, " That doesn't match this card, but it matches your coupons.  Do you have another card?"  I say no, that is the only card I have.  She says, " Well I can't accept these vouchers."  I say, "You just did it for the lady in front of me."  She says, "I know, we can occasionally make exceptions."  I say, "Well then make the exeption."  She says, " I can't, I just did."  

I am totally pissed at this point, and I say "get your manager".  I have the same conversation with him.  He refuses to make the exception for me and twlls me unless I have a bonus card that matches my phone number and my coupons that my coupons are worthless.  I say,"you are kidding me right?"  "No, ma'am, I am sorry but there is nothing I can do."  Me:  "I just watched you override the system for the woman in front of me.  So don't tell me this, you CAN do it because you just DID!" " I am sorry ma'am there is nothing I can do."  "What a fucking RIP oFF!!!!  I am never shopping here again!  Your food sucks anyway, your selection sucks and you never have anything decent in stock! I am going to inform everyone I know to quit shopping here because you are interested in ripping off the consumers.  Further more, I am going to speak to the local news rip off report and I am sure that they would love to follow ip with this story.  I will also go find that woman that just went to purchase your groceries and have her put her two cents in about this too."  The manager says, "Go ahead and do what you feel you need to do."  I say , "Will do, and I shall enjoy it! "  I then wrote down his name, found the woman in check out, got her name and number and emailed the local news, they said they were interested in following up with this.  Especially since Bi-Lo's home office is here.

Don't shop at BILO they suck!

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