I was very wary about buying a toshiba laptop, as I had been so happy with Acer and their wonderful tech support, you have only cemented my displeasure after our phone call today.
My beautiful 1 month old laptop decided today that it would no longer recognize that I had a dvd drive, instead it reverted to a cd drive and me, being so untechnologically savvy, had no clue what was wrong. It has a multi drive doesn't it? So it should do both yes?
I called your tech support line in hopes that maybe I could get some instructions on what I could do..
Instead I am met with "take it to a service center". I'm sorry? But whats wrong with it? "Take it to a service center". ...That is over an hour away? "Take it to a service center!"
You were unable to offer me any sort of insight as to what was wrong, or anything I could do on my end to possibly fix this problem. Instead I must drive an hour to the closest center, leave my new laptop which I NEED to work everyday with someone who may be able to fix it in a whopping 10 minutes!
Oh..whats that? "Install the drivers again" Why THANK YOU.. after being on the phone for 15 minutes and you telling me a total of five times to take it to a service center you finally offer me another option! Why the HELL didn't you do that in the first place!?
No love for your complete lack of "tech" in your support,