missangyl (missangyl) wrote in bad_service,
missangyl
missangyl
bad_service

  • Mood:

argh!

Dear Toshiba "Tech support",

I was very wary about buying a toshiba laptop, as I had been so happy with Acer and their wonderful tech support, you have only cemented my displeasure after our phone call today.

My beautiful 1 month old laptop decided today that it would no longer recognize that I had a dvd drive, instead it reverted to a cd drive and me, being so untechnologically savvy, had no clue what was wrong. It has a multi drive doesn't it? So it should do both yes?

I called your tech support line in hopes that maybe I could get some instructions on what I could do..

Instead I am met with "take it to a service center". I'm sorry? But whats wrong with it? "Take it to a service center". ...That is over an hour away? "Take it to a service center!"

You were unable to offer me any sort of insight as to what was wrong, or anything I could do on my end to possibly fix this problem. Instead I must drive an hour to the closest center, leave my new laptop which I NEED to work everyday with someone who may be able to fix it in a whopping 10 minutes!

Oh..whats that? "Install the drivers again" Why THANK YOU.. after being on the phone for 15 minutes and you telling me a total of five times to take it to a service center you finally offer me another option! Why the HELL didn't you do that in the first place!?

No love for your complete lack of "tech" in your support,

me.
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