I wanted my own color whith was sun faded looking & naturally gold colored tamed down , well actually colored into beige blonde ..I made her aware several times i didnt want any brassiness or red/orage coloring to my hair& that i also wanted low-lights in my own color to match with any new growth.
Well , once she slapped the dye in she left me & continued to take care of other people while i sat. I had to remind her that the timer went off , once my hair was rinsed out it was/stil is bright orange. I said to her that it was orange & what needs to be done to fix it , she said i was crazy , that it was blonde.
I called the maager & came back in to see about having it corrected , well the other colorist said it wasnt fixable..well if i chose to have it colored again that my hair would be very damaged & most likely break off.
it took me over 5 years ti get hair down to my waist & they refuse to give me a refund.
i have no lowlites in my color , just bright red ones & im stuck with orange hair unless i color it brown ..which would look horrible & they refuse to refund me