kaycee (ballroom) wrote in bad_service,
kaycee
ballroom
bad_service

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Sprint.

I've just about had it with Sprint..

to make a long story short.. years ago, I was a victim of identity theft when I was only 14. some jerk stole my SSN and used it to create a Sprint account, which they then shot to hell & back by never paying their bill.

I called Sprint on one of the first days of February and asked them to send me a fraud packet. they had sent me one a couple years ago, but some personal things had happened and I lost it. anyways.. I request the packet because it's the ONLY way they will search into the matter/it's my way of proving that I'm actually ME. I'm polite to the phone rep, though she is snippy and interrupting every word I say. she tells me I will receive the packet within 7 - 10 business days. when I ask for the name of the person who stole my SSN, she refuses to tell me due to some law (keep this in mind.. it comes in later)

it's been nearly 30 days, and I have yet to receive the packet. I work late, and by the time I get off of work their phone center is closed. regardless, I would take time out of work and on my lunch/breaks to call. each time, I have NO choice but to sit through an endless phone tree - telling me the same shit over & over again (there is no handy "press # to speak to a rep" option). the first 3 times I call, I am disconnected because apparently their call volume was so high that they couldn't squeeze me in the queue. the next x amount of times I try to call (it was a lot) I am placed on hold for over 15 minutes, not including the 10 minutes it took to get through their damn phone tree.

so I turned to email.. I told them what was going on, and asked them to send me another packet.

email #1 - they tell me they can't help me unless I give them a Sprint PCS number

email #2 - after I tell them that I don't have a number because I'm not a customer/the phone rep wouldn't give me any info about the fraudulent account, they tell me that they can't help me without the number (okay.. so.. Sprint REFUSES to give me the account holder's number, but won't help me unless I have it?? how does that make sense??)

email #3 - they tell me they're "glad that they could assist me!" (aka they sent a canned response to end the thread & get rid of me)

email #4 - they tell me they can't even send me out a fraud packet because they don't have the ability. why the hell did ya waste my time then?! they could have just told me that from the beginning, and I would have been able to save myself from writing long winded emails!

I quit the email idea, and I've been trying to call them ever since. BIG SURPRISE - I've YET to speak to a phone rep and ask why I haven't gotten a fraud packet yet.

this sucks.
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