Els-chan, Deceptively Cute Ninja/Assassin (els_chan) wrote in bad_service,
Els-chan, Deceptively Cute Ninja/Assassin
els_chan
bad_service

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This is not cool

I am a psychiatry patient with bi-polar I disorder. You called me to cancel my last appointment because the psychiatrist was ill, which is fine. I completely understand. I'm being treated, I'm not having any bad episodes, and so I didn't call back immediately, because honestly, my own schedule is pretty hectic as the doctor I work for has an unusual schedule, and balancing that and school is tough. I don't expect an appointment omgrightnow.

I left a message on your answering service, the answering service that says that you will reply back to me by 11am the next day, saying that a.) I will need to reschedule, and b.) I had a nasty virus recently and have been off of my medications for more than three days, and since the doctor told me that if I go off the meds for anything longer than three days I have to start from a lower dosage lest I develop a potentially deadly reaction, I requested that someone get back to me with instructions for re-starting my meds safely.

I wasn't upset when it hit 12pm and I hadn't received a call back. As I said, I work for a doctor as well, and I know that if there's a lot of messages, it can take a while to get back to everyone.

I was mildly irritated when I hadn't heard back from you by 6pm, knowing that your office closes at 5, but again, I figured, hey, maybe they weren't in the office today.

It has now been four days. I'm on the lowest possible dose of my medication because the thought of being off it entirely is too scary for me to contemplate - I don't want to go back to living like that. I am, however, about to run out of those little 5mg tabs, and need the doctor to get me a refill. This is not the sort of medicine I can ask my boss for, as she'd never be able to justify the prescription considering her specialty, and I wouldn't ever ask her to put herself in that position. Whenever I call the office, I'm put on hold for at least 15 minutes at a clip, until I get transferred to the hospital's main line, who then transfers me back and I get put on hold again. I do not have the time for that, and I don't have the time or energy to brave the traffic and drive to get to your office and find out what's going on in person. I am, after all, a full-time student and an employee. Free time does not exist.

Is it really that hard to pass a message on to the doctor, get a reply, and call me back? This isn't something minor, this is my meds. Give me an appointment 2 months from now, I don't care, but I need to know my dosage NOWPLZKTHX.

No love,
One Pissed Patient
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