horrorxgirl (horrorxgirl) wrote in bad_service,

Boston Beanery

This is really just a general complaint. I'm just trying to figure out what the hell is going on at my local Boston Beanery. The service is so bad there every single time we go. We almost never go because of it. But every few months we will stop in because frankly there is nowhere to freaking eat around here. I'm sick of eating at Ruby Tuesdays, I don't always feel like dropping a $50 or more at Red Lobster and I don't like fast food. That pretty much leaves the Beanery. I just wish the service didn't suck, because the food is good.
Anyway, everytime we go there, we get our drinks and order taken within a reasonable amount of time, but that's where the good service ends. It takes AGES to get the food. And they don't time it very well, because they will make the quick stuff right away and just let it sit in the window getting cold while something that takes longer (like a baked potato) has to cook. You never get refills. You never see your waitress. She is always in the back, because she's also ignoring her other tables like she is yours. This happens when it is busy AND slow. It also doesn't matter what waitress you get, they are all like that. Then you have to wait FOREVER to get your check and then FOREVER again for her to come back with your receipt.
So what the hell? It's like the whole restaurant staff sucks. The cooks take forever and don't know how to properly time food. The wait staff doesn't check on you, never give refills, and stay in the back the whole time. They must have the most laid back managers ever. I used to work at Cracker Barrel and we would have been in major shit if we gave service that bad.
I always want to complain but my husband won't let me. When we've been there soooo long already, complaining will just keep us there longer. And we usually have plans and a toddler who isn't going to want to sit even longer for that stuff. But it's just really irritating. If there were more places to eat around here, I'd never go there.

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