disclaimer: in my twenty plus years of experience in being a human, i know people screw up. it is not necessary to bicker, lie, and shout when you've done so.
incident one. i order a pizza with ham. i show up and find a pizza with peppers. typical response, 'oh, shit, i'll make a new one.' no big deal.
incident two. it takes TWO HOURS to get a pizza i ordered for delivery. i ordered food 'cause i was hungry. i was at work at the time, six miles up from the store on the same local highway. the pizza guy ends up at a sunoco in stroudsburg (hello, forty minutes away) instead of a texaco in stockertown. (six miles up the road. within their delivery area.) typical response, 'oh shit, it's free next time.' no big deal.
incident three. my boyfriend and i are eating there. we order a large pepperoni stuffed crust. the pizza is so burnt you can't tell cheese from pepperoni to crust. i tell our server that the pizza's "um, a bit crispy." i keep eating. typical response, 'oh shit, here's 10% off.' no big deal.
as i go to pay, the manager comes out and demands my name, address, and phone number. "because when somebody complains three times, we obviously can't serve you to your specifications, so we won't." she's laying on the attitude extra thick. "obviously the pizza wasn't that bad, if you're taking it home with you." is it any of her business? i go back to my table to pick up my box that my boyfriend left on the table in his dash away from the commotion, and she's talking to one of the employees. (who i used to work with. she knows i don't bitch needlessly, but that i don't stop when i'm right.) "that girl, every time she's in here, she complains."
i called their toll-free number. nobody cared. nobody called me back. bastards.
this was two years ago. i haven't been back since.