They look like this:
Anyway...He got a big round tube in the mail and opened it to find...
A long rusty pole, about 1" in diameter.
Ok...Now it would be one thing if united actually sold rusty poles, but they don't, I checked just to be sure. What kind of idiot would package up an old pole in place of a regular framing order?
LONG RUSTY FREAKING POLE
When my boss opened it up, I could hear him from the other room 'What the hell?!' We came in to see what the fuss was. At first we thought he was screwing with us.
Anyway, he called united, and they said 'Sir, have you ordered Z- bars before? They are long metal pieces, you might be confused if you've never seen them', and he responded "I've been framing for about 30 years and have never used a rusty pole as a hanging mechanism"
Anyway, we're sending it back. The operator seems to think that now we're messing with them and barely believe that we got a long rusty pole.
Really rusty, btw..like orange and green.
Not necessarily Bad service, but...damn