Myra (bashful_dwarf) wrote in bad_service,

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Of engagement rings, and UPS horror stories...

Oh, have I a story for you.... A tale of joy (engagement) and woe (UPS overnighting...)

So, my lovely man asks me to marry him. Much joy abounds. He got his mother's diamond set for me... And it was to be ready this Friday - and his mother would overnight it to us via UPS, so he would have it for when we celebrated V-day today.

And thus the woe inserts itself. His mother, PER THE INSTRUCTION OF THE UPS STORE where she lives, ships it to the UPS store near Fiance's house. Fiance calls store to arrange for pickup. Receiving store declares their intention to REFUSE the package unless he rents a $95 mailbox.

Panic ensues. We *both* call the 800 number to see if there is *anything* to do about this. Can we get it redirected? Can we wait outside the door of the UPS store to intercept it? Can it be held at the hub, and we go pick it up. ANYTHING aside from if getting sent back to his mother, and then having to be shipped AGAIN.

Nada. Out of luck.

One agent says the store will hold it; another that the store will refuse it, but that the hub will hold it for us otherwise.

My ring is still in limbo... and we are NOT happy campers.

Anyone have any quick advice about what we can do in the next two hours? Besides stress, of course. (It's SUPPOSED to be delivered by noon to the store.)

Also, anyone have some nice contact numbers, so we can call up and politely complain....

EDIT: The local hub and the driver are awesome. Fiance went down to the hub, where they went and actually called the driver, and arranged for us to meet at one of his pick-up points this past afternoon. We got the package, the ring is now on my finger, and all is right with the world!

We're still going to write a complaint about the service from the stores... but we want to also complement the awesome service from the hub and driver.
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