★ (xchanceofrainx) wrote in bad_service,


I love when I get notices from my former health insurance informing me that my doctor is trying to bill me for visits that never existed. My favorite moment was when I called, and the lady in the billing office pulled up my file and agreed with me -- that it's been over a year since I've set foot in that office -- but then said:

"Oh, this happens all the time. We must've billed you for someone else's visit!"

Ooookay. I could see how that could happen, except:

1) Not only did they bill me, but they even applied a payment that I supposedly made two weeks after said visit.

2) My name is not fairly common here. Either first nor last. The only people that have my last name are my mom, my dad, my stepmom, and one of my siblings. They all go to another doctor.

3) It took her 2 seconds to see that I hadn't been there since February, and said visit/payment was in October. She didn't see this before because...?

4) They know me. I've been going there since I was a newborn. All the receptionists, the two doctors, even the billing lady that I was speaking to. Last time I checked, I didn't have a twin.

Not terrible service, just kind of scary that they're going around billing people and the people who should be getting billed for it are getting free health care..

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