I recently went to my previous place of employment to purchase something. My mom works there as well. All employees get 10% off purchases and dose the imediate family of said employee. However when i scanned my mothers card not only did i not get the discount but was pretty much told "theres not much we can do now, come back later." So i said simply "fine then cancel this. Since my mothers discount dosen't apply i'll buy this elsewhere" now i know you don't always get discounts but i was entitled to it by their policy and didn't get it. What annoyed the most was that they didn't even seem at all sympathetic nor did they try to apolagize. I'll only go there if i have too.