pip3r (pip3r) wrote in bad_service,
pip3r
pip3r
bad_service

I made this a comment, and realized it needed it's own posting.

I went to the worst dentist once. It was supposed to be for my x-rays and a referral to my oral surgeon. I already knew the surgeon, and when I called and told him what was going on ( Because he knew about it. ) he said get referral in case my insurance gets mad.

I go to the dentist office and get a 2 hour lecture on my jaw. Yes, and how I need braces, then break my jaw, then more braces. I knew this. I told her this when she first started it. But I don't/didn't have the money for it. All I wanted was my x-rays, the referral, and then an appointment for teeth cleaning.

Eventually I go to check out. I get told I need to go to a different oral surgeon to get my referral for my teeth. Even though the dentist said I needed them. I told them I wanted a referral ( Which they had said they would do. ) to MY oral surgeon. Then they wanted me to pay $80 at this visit and the oral surgeon's visit, which of course they wanted both up front.

My dental insurance stated I didn't pay for anything short of surgery. I had free x-rays once a year, free cleainings twice a year. So I called my insurance. They got upset staing that I didn't have to pay ANYTHING. The dentist office then said "Well, we'll waive our fee ( WTF!?!! ) but you need to pay for the oral surgeon. Then your insurance can reimburse you!" No. I am a college student. No no no no no.

So eventually they say okay. Then my insurance says I don't need a referral if I go to the oral surgeon anyways, my oral surgeon, and he says I need the surgery. And that visit is also free. Heck yes, I thought!

I did make my appt. for my cleaning with this denstist office though. Apparently when they told me the second Wednesday, this was on a Thursday, they meant next week, not two weeks from then. I even had a card with the date they had told me on it, which WAS the second Wednesday. So they called the next week, not even a whole week later, and are all "YOU MISSED YOUR APPT!" To whichI stated that the card THEY wrote on and THEY gave me said the NEXT Wednesday. "Oh. Well, okay. Sorry!"

Then when we rescheduled I got a HORRIBLE cold. It turned into bronchitis! So I called on a Monday, new appt was also on a Wednesday, stating I wouldn't be able to make it. I was sick, the doctor at the ER had TOLD ME to reschedule that appt as well. They said "Okay, just call us back when you're well enough to come in!" Super nice about it too.

Until four days later when I get a letter stating they would no longer do business with me due to "Repeated cancelations of appts." Uhm what? I had PROOF they were in the wrong on the first appt., and then with the second one I called three days before it was due to cancel.

So apparently if they mess up, and you're responsible enough to reschedule several days early, and not be all super gross and have a dentist staring down your throat, you become a BAD PATIENT.

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