Shelly (lilbit6180) wrote in bad_service,
Shelly
lilbit6180
bad_service

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Bad Patient Care..

Ok,here's the backround story here..

My mom recently had to have her ovaries out due to pre-cancerous cells.. that's fine, my mom is in her 50's done with kids and has had alot of problems in that department,now she just had surgery on wenesday. Her doctor told her before the surgery she would have to stay overnight at least, that was fine with my mom since she has a hard time after surgerys anyway and would prefer to stay the night

So me and my step-dad go and wait in the surgical waiting room and were told the doctor will be down to speak with us once her surgery is done to let us know how everything went, great. So we just sit and wait,we were told it should take about an hour unless there were any complcations.

so she goes in at around 9am..we are thinking ok so about 10:30 or so someone should come talk to us.. we sit and wait and wait.

Then at around 11:30 we are starting to get worried, no doctor has come down to tell us anything and it has been almost 2 hours.. we have seen doctors come in and out all morning informing people of their loved ones surgerys.. about 11:45 my moms doctor calls my step dad to tell him of my moms surgery.. she could not spare 5 minutes to walk down to the next floor to tell us in person..she called.that alone got my step dad a little ticked off. but he is a very patient man so he just talked to her and did not mention anything about it.

The doctor then said she can go home today. He said umm no, she prefers to stay the night and you told us she would have to..so after my stepdad makes her admit my mom he gets off the line with her.. Now,she did not want to admit my mom not because she did not need to stay but because they did not want to pay for the overnight stay.

When my mom was finally put in a room (on the materrnity floor) we went to see her and there was no way she could have gone home that day, she was completely out of it and in pain! the nurse had to give her iv pain meds all night how could we have done that at home? I mean that is not minor surgery! The Nurse said she was sorry for the doctors actions, The nursing staff at mercy hospital however was wonderful!

So the next day rolls around and at 10am the doctor walks in looks at my moms stomache (where they made the cut) ripped off the bandage..my mom said quite hard too. and just said "oh your going to buise" you can go home now!

O_O what? No concern,no,how is your pain today? no nothing! The funny thing is when the nurse was admitting her for surgery in the morning they asked her what level of pain that she thought she could go home with. The Doctor did not ask her at all how her pain level was. As the nurse was getting the paperwork ready for her to leave, she even commented you should not be going home yet,you just got here you should at least be here until tommrow.

None the less, my mom is now home. She's ok but very sore.. She told me as soon as she's back on her feet she is looking for a new doctor..!

Oh and to add to that. she said while she was waiting for the surgery to begin before she went under, the doctor was late and talking on her cell phone outside the operating room..the anstheologist (*spelled way wrong sorry*) said now dr.T** you have to turn that off near the operating room it messes with the machines..her response..No, It does nothing to these machines! I just think it was very crappy patient care,,she could have cared less what my mom was feeling just to get her out of the hospital and out of her way!..Bad Patient Care esp. for a Doctor!

Edit*** I tried to break it up a little so it was not all running together..hopefully this makes it easier to read. Sorry I'm not quite sure how to put it under a tag/cut,whatever its called.. yet..Thanks!!****
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