Longtail (longtail) wrote in bad_service,

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Washington Mutual Suck

Normally I really like my bank, but this has been an ongoing problem that is driving me nuts and I'm not sure what to do about it.

My mother, brother, and I all use Washington Mutual. For the last four months, I've been getting their personal bank statements delivered to my house. I don't know why. They don't live here and have never lived here. My mother's lived in the same house and had statements mailed there for 25 years. We have one joint account between the three of us, but I'm getting my family's seperate personal bank statements mailed to me along with the joint account info. Also, I keep requesting them not to send me statements in the mail. My online account specifically states DO NOT SEND ME STATEMENTS IN THE MAIL. Except now I get them online and still get them in the mail. *sigh*

I've called, complained repeatedly, and gone to my local bank branch and keep getting told they will take care of it. I'm worried they are going to start sending my personal checking account statements to my mother, which I don't want her to see.

I don't know what else to do about this.

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