pi_hole (pi_hole) wrote in bad_service,
pi_hole
pi_hole
bad_service

the taste lives here . . . and so does jagged metal.

saturday night i went to dairy queen with my boyfriend. i don't go there very often because, well, i don't like it all that much. but i decided to give ol' DQ another chance. i ordered a brownie explosion, and thought it looked pretty appetizing, so i left fairly happy. we got home, popped in a dvd, and started to eat our delicious treats. a few bites into my ice cream, all was going well. and then i bit down and felt a sharp pain. i thought to myself "okay, neither ice cream nor brownie should be hard enough to chip a tooth or sharp enough to tear my cheek". i pulled the offending item out of my mouth, and was highly dismayed to find a metal washer . . .







you can't see it in the pictures, but the opening has a jagged edge on it. i'm assuming that was what cut the inside of my cheek open. oh, and that's brownie on the washer; i hadn't cleaned it off yet.

now, i can say with confidence that there is NO WAY that washer could have fallen into the ice cream between the time i bought it and drove home- the girl at DQ put a tight-fitting lid on it as soon she made it up. i didn't remove said lid until i sat down to eat it at home.

i called the DQ that i bought it at, and they got the manager on the line for me. he didn't seem too concerned, and basically said "uhhh, bring the thing in tomorrow and i'll take a look at it and see if i need to do anything." aside from sounding like he could not possibly care less, he didn't even offer an apology.

seeing as how this guy didn't give a shit, i'm kind of expecting that going in and talking to him isn't going to do much. i'm wondering if i should even bother, or if i should go ahead and just contact the office or something. also, if i were to go in and talk to him, should i hang on to the washer? i'm rather wary about just handing it over to him, and i'm thinking i should probably keep it until someone with a little more authority asks for it.

let me state for the record that i'm not one of those sue-happy money grubbers who looks for these opportunities solely to make money. in fact, if no harm was done, i would probably settle for an apology and some free gift certificates. but since the washer chipped my tooth and cut the inside of my mouth, i think i'm entitled to a little more than that.

so, to reiterate my questions, should i even bother going back to talk to the manager? if so, should i keep the washer until i talk to someone at the head office? is it reasonable for me to ask for some sort of compensation?

thanks for any and all advice.

ps- sorry for the large pictures. i searched the FAQs on how to resize pics, and i can't find the answer.
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