azetburcaptain (azetburcaptain) wrote in bad_service,

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I had the worst restaurant service of my life at Swiss Chalet and I'd like to warn everyone not to go to that particular location at Yonge/Dundas in Toronto, Ontario. (Canada)

First, the toilets were really dirty and smelly, and the doors had no locks and no toilet paper. (I found ONE stall which had toilet paper, but no lock, alas!)

Second, we were a large group but we didn't get much service. I guess we were avoided because waiters are scared of large groups. (we were 10 of us, and yes we did make reservations)

Third, when I asked for my food to be boxed (we needed to leave), the waitress just put a box and a bag in front of me and stared at me. That was not that bad, just kind of WTF?.

And last, but not least, everyone's bill was computerised but they had the "tip" added on to it, and it was 20%. Now we should have at least been told there was an extra charge for the large group, because most of us wouldn't have minded. Instead, they chose to write down the tip for themselves on our bills.

It was the first time in my life I didn't tip. I still feel bad. I kept the bill though, really. I think I should write to their Corporate Offices about this, Yes/No?
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