Stevie Lennon (domanivalia) wrote in bad_service,
Stevie Lennon

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Uni BookStore

University Bookstores are known for overcharging on the price of books, and conveniently running out of 'used' (and thus cheaper) versions of books. And this does suck, but it's not the point of my post.

I use my uni bookstore's online website to view which books I need for which classes, and then find them elsewhere for cheaper when I can. When I can't find it anywhere else, I reluctantly go back to my bookstore to puchase the book(s) I still need. Fortunatly for me this semester, there were only a couple I couldn't find. 2 of them were at the bookstore when I went in, and one was not. And they were not expecting to get another shipment in, so I ordered it online through the Uni BookStore website, and paid to have it shipped to my house. The book itself was small and only cost about $8, but tax and shipping cost me nearly $12 for some reason. $20 was a bit much for this book, but it was better to have it at a high price, than not at all.

I ordered this book online 2 weeks ago, and shipping was estimated at about a week. I called the store and talked to someone who knew about the website and they said that since classes had started, they were backed up. I said fine, just please get it to me asap.

Yesterday morning I got an email from the website saying my book has arrived, at the school and I can pick it up whenever. It's not a hassle to go to the school to pick it up (I'm there 6 days of the week at classes anyway) but they still charged my credit card to ship it to my house. It's free to ship it to the store, so it should've only cost me the $8 for the book. When I went in to pick it up to them, not only did they say they couldn't issue the refund since it was on a website, but that there was a note on the book saying I hadn't paid for it yet.

They can't issue a refund, acknowledging payment, and yet they don't believe I've paid.

I've had issues with university bookstores before where they swipe my card to get a refund, and instead of getting the refund, I'm charged for it a second time, so I'm out double the money I started. So when she asked for my card to pay for the book a second time, assuring me a manager would call me about the refund online, I politely refused. She said there was no manager available and I had to get to another class, so I left, telling the girl I'd be back.

This particular class does not start until Feb. 3 so I have some time to argue over this with them and try to get my money back, but I don't know that it's worth the effort. Yes, I could definatly use the $12 to buy several cheap college-student meals, and I definatly don't want to be charged a second time. But is it really worth it to keep complaining and try to get the shipping refunded?
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