chelle (sweetassalt) wrote in bad_service,



i recently deposited a large check into my bank account. well, not recently, it was a few weeks ago. as it was a pretty big sum of money, they told me that there would be a hold on it. that's fine. the hold was 2 weeks, not 1 like they told me, but, whatever. i really need that money, but there's nothing i can do about a hold.

i got a letter in the mail explaining the hold. they said i'd get a small amout of the check 5 buisness days after the day of deposit, and the remainder of the check 11 buisness days after the inital deposit.

i got the first amount of money on the 11/09, the day that it was supposed to, according to the letter. the deposit was made at 12:01 am, right after midnight, on the 9th. no problem, right? sure.

then, the remainder of the money was supposed to be deposited yesterday, i assumed, at 12:01 am, just like the first deposit. nope! i waited until 2pm, and the money had STILL not been deposited, so i called the bank. The clerk explained that the money would be deposited at midnight on the 17th. Yeah! Duh! Unfortunately, midnight on the 17th had been over for about 14 hours at that point and i STILL didn't have the money! she tried to explain to me that i'd get it tonight, because that's the way it worked with the first deposit. Sorry, honey, no. I had the first deposit on the 9th, it went in (almost) on the night of the 8th. Not the 10th. she tried to expain again that i'd get the money at midnight, to which i replied "But that would be the *18th*, and today's the 17th, which is when the letter states that the money should be in my account." She tried to tell me i was wrong again and i just got so damn frustrated i said "Whatever. You obviously can't help me. It's not your fault. Have a good day. Goodbye!"

I should have demanded to speak to the branch manager. I should have demanded to speak to the woman who wrote the letter (because she REALLY fucked up and said the date of deposit would be "1/17/2006", which was LAST YEAR ANYWAY.) and yelled. But I didn't.

The kicker? If something like this would happen at MY place of employment and a customer either misunderstood the information or we screwed up, they'd be SHOWERED in gifts and accolades, apologized to and treated like gold. What did i get? screwed!

EDIT: Yes, I realize that if they count MLK as a holiday and not a buisness day (regardless of whether or not they were open), that the 18th, and not the 17th, would be the day I would recieve the money. My place of employment is open 363 days a year and I'm not sure what all counts as a "buisness day". But, when they put it IN WRITING that I will recieve the money on the 17th, I firmly believe that I should get my money on the 17th. That's their error, not mine.
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