アンジェリーク (sweet_charade) wrote in bad_service,
アンジェリーク
sweet_charade
bad_service

Time to panic...

I'm in college. At the beginning of each semester, I get a financial aid "refund check", basically all the money left over from my financial aid after tuition, which I'm supposed to use to buy textbooks, house and feed myself, etc. Well, the semester started yesterday and I hadn't gotten my check yet, which seemed suspicious -- I've always gotten the check no later than the first day of class. So I called the financial aid department, and asked them what was up. They told me checks had been sent out a week earlier, and considering I live only a couple miles away, I should have gotten it by then. She told me to check what my mailing address was listed as on the school's website. I logged in, and lo and behold, my address was incorrect. According to the page, as of December 2nd, 2006, my address is [my dorm address from last spring that I moved out of in May]. It wasn't that my address had just been left like that from when I moved out, because I got my fall semester financial aid check delivered properly, and like I said, it said as of December 2nd.

The financial aid person I was speaking to over the phone told me to contact the registrar. However, because I also had an on-campus job, the website said to contact Human Resources, and when I mentioned that to her she agreed. So today, I went to the Human Resources office and filled out a change of address form. Then I went to the Financial Aid office to speak with someone in person, just to double-check that this would clear everything up.

That wouldn't clear everything up, however. According to the financial aid office, my old dorm address WASN'T the one they had on file, despite what the WSU website told me. The one they had on file was actually just box #xxx, which I had never heard of and quite obviously was not my address. Upon further investigation, that was the box number for the Intensive English Language Center on campus, where I had worked previously.

Well, that wasn't good. Financial Aid sent me to Accounts Receivable, and they told me that if I had already gone to HR, I should go to the registrar's office and talk to them. The registrar's office just had me fill out another change-of-address form.

I e-mailed my old boss, to see if my mail is in fact being delivered to the IELC. He called me back and told me he hadn't seen anything addressed to me, but if he did he would let me know. At this point I don't know what to do. What little stray mail I get that is addressed to my dorm address is forwarded to me, so I would think I would have it already if it was mailed there. Right now, my check is just floating around in the ether. Accounts Receivable told me that if the check was returned to them, they would try to get in touch with me by phone. But of course, the phone number they had on file for me? Was also completely wrong. I fixed it when I filled out the new change of address form, but what if it's already been returned and they've already given up on getting in touch with me? I can't buy textbooks, I can't buy food. I have a job, but it's only a couple of hours a week and I'd have to save up for months to even think about having the $350 I need for books. Obviously I don't have that. I already have homework that I can't do. And they just keep shoving me around to different offices and basically telling me to wait.

In summary, bad_service is my university changing my address twice over, without requiring any verification on my part, and not even being consistent about it, so that a check for around $3500 that I need to live is just lost, somewhere.

Who should I even talk to about this?
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