I'm half-doomed and you're semi-sweet (likelystory) wrote in bad_service,
I'm half-doomed and you're semi-sweet

Discussion of bad medical service has put me in mind of the worst experience I ever had with a doctor.

After my first year of college, I began having some serious problems with depression, and went looking for a counselor to talk to about it. We didn't go about the search the right way, unfortunately, and ended up with an appointment with the first person we found who a) was female and b) was covered by my health insurance. EDIT: I'm not saying that the problem stemmed from the fact that she was female; I'm saying that the problem was that I had only two criteria.

Now, at that point, I was still hiding quite a bit about how serious my depression was, but I was quite obviously fucked up and acknowledged that I was having trouble and that problems with depression run in my family. This woman's advice for me? "Start thinking positively!" Anybody who knows absolutely anything about clinical depression knows that it is a real medical problem that cannot be cured just by pretending everything is made of sunshine and rainbows.

Her utter lack of helpfulness wasn't that bad, though, compared to the fact that halfway through the session, her cell phone rang. Instead of ignoring it or apologising, she smiled and said, "Just a second," then answered it and started talking to someone. And it wasn't even something business related; from what I could hear, she was arranging to meet a friend for dinner. After I watched in disbelief for a few minutes, she mentioned that she was with a patient and had to go. Then she continued the session as if nothing had happened.

I never went back there. Instead, I got a recommendation, and started seeing an excellent LCSW who helped me work through my problems instead of pretending that they didn't exist and everything was happy. She also didn't take phone calls when I was paying her for her time.
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