tamar@lj.com (tamarxjulia) wrote in bad_service,
tamar@lj.com
tamarxjulia
bad_service

Trio's

My dad has been going to this restaurant called Trio's in Washington D.C since the late 60's, early 70's. He loves it and goes once a week. He wanted to take me yesterday for lunch. I agreed and thought it would be fun since it's such an important place to my father.

We got seated promptly and got our menus. About 10 minutes later, we were ready to order but no one had come to our table yet. I asked my dad what the service was like here, and he said "depends on your server, but usually pretty good." I didn't think much of it. Though, fifteen minutes later, I knew we probably had gotten a bad server. My dad finally flagged someone down and we ordered. I got a bagel with smoked salmon, a diet coke, and a water. He got the tuna triple decker and a water. Drinks came out fast, though his didn't have a straw. He asked for a straw, and five minutes later, still no straw. He asked again. No straw. He asked another waiter. No straw. Ten minutes later, he got a straw. Though, the server opened it and got her fingers on the top and put it in his drink. I gave my dad my straw.

After that incident, we were kind of annoyed, but just really hungry and wanted to talk and enjoy yourselves. By now, fifteen minutes had gone by since we ordered and there weren't many people in the restaurant. Probably about 3 other parties. We didn't order complicated meals or meat that needed to be cooked, so we were suprised our food hadn't arrived yet. I mean, if were a fancy place, I'd understand. But Trio's is a diner.

Twenty minutes later, we asked where our food was and our waitress said it would be right out. Ten minutes after that, so 30 minutes after we ordered, we got our food. We were pretty annoyed and hungry at that point. Everything was tasty, but when I dropped my knife with a little bit of cream chease on it, my dad told me not to pick it up and that our waitress would take care of it. She came by, rolled her eyes at me, and picked it up. I apologized and she just shrugged and when she seated a guy right next to where I dropped the knife, she said "Watch where you step, that girl just dropped a knife with cream cheese on it." He laughed, but I thought it was really uncalled for.

My dad and I expected a little more deceny, especially since he's been giving consistent business for all these years. The manager knows him and he's good friends with a lot of the waiters. I guess this one was just having a bad day or not a good server. I want to cut some slack and we still tipped, but should we complain?
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