Elizabeth Ashbury (x_lysistrata_x) wrote in bad_service,
Elizabeth Ashbury
x_lysistrata_x
bad_service

After taking my car to get a tune-up, dad and I went to Cracker Barrell. When the waitress came to get our drink order, we ordered two unsweetened teas (one for me and mom who was on her way to meet us) and sweet tea for my dad. Dad also requested 3 biscuits, 3 cornbread, preserves and butter. She wrote it down.

She brought our tea in good time but no bread. My dad politely asked again. She brought back 6 pieces of cornbread and butter. Then she came back to take our order. I don't know why my dad didn't say anything, maybe I should have. I asked her what the vegetable of the day was. She had the "deer in headlights" look, "Um...I don't know." She looked at me like I was asking her to do something really difficult. Then it was like she got a clue, "Do you want me to find out?" "Please." Turns to her coworker wiping a table and asks him. It wasn't anything I wanted so I said "No thanks." So we ordered for us and for my mom.

She came back to refill our tea and mom had arrived. She poured my dad's, filled mine halfway THEN asked me if I had sweet tea. I understand the mistake, but why not ask me BEFORE pouring the tea? I said that I actually had unsweetened. She acted all put out again and asked if I needed a new glass. I said, "Please". My mom gave me hers and said she actually just wanted water with lemon. Problem solved.

My dad asked if we could get our biscuits and preserves (again, I wish he would have said something before because now I didn't even want them). She brought those out with our food and had forgotten my mom's water. My dad had ordered the meatloaf and asked if they could drizzle some of the sauce from the pan on top (not my cup of tea, but whatever floats your boat, right?) She came back with the meatloaf and a bottle of ketchup and said she asked the cook and her manager and they told her ketchup. She asked if she needed to take it back. He said no, it would be fine.

She was also waiting on the table behind us and they were already talking to the manager. I don't know why my dad didn't do the same thing. Or why I didn't say anything. I work in customer service too and I know it can be a juggling act sometimes, but this was a little ridiculous. We weren't rude, we didn't ask for anything unusual so I don't understand what the problem was.
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