Becs (aikiariyen) wrote in bad_service,

I walk up to the counter of a cafe (initials J.B. - I think it's a smallish chain, because I'm pretty sure there's one at Westfield Chermside in Brisbane) at Mooloolaba (Queensland, Australia), and ask what is on their club sandwich. I have allergies, I like to know if I can eat something as is or I need to make changes. I'm told "Chicken, cheese, bacon, lettuce and mayonnaise". I ask what kind of cheese, due to preservative allergies "Swiss" "Fresh?" "Yes"
So I order it.

Please note that there is no mention of the chicken being spiced anywhere.

It has paprika on it.

I'm very allergic to paprika.

Take it back... and it then takes them half an hour to get me a fresh one, without the spice.

Sure, it's great they actually did something about it, but if I'd known it would take them that long to get it, I would've said "don't worry about it, I'll just have a bowl of chips, and you can refund the change". I mean, people ordered afer they said they'd remake it and got their food before me.

I could understand if they were busy, but they weren't.

It really doesn't take that long to make a sandwich - for an already annoyed customer. Who hasn't gotten an apology. For either the spice or the wait-time. Just one of 'those' looks, the one where you know they think you're just being pedantic about something (despite the fact that me eating paprika = something that looks and feels like a very bad asthma attack, and has landed me in hospital before).

Because I work in hospitality, I pretty much always tip something, and I'm pretty understanding. This time, the only thing I could do was not tip, seeing as I'd already paid for the food.

Wouldn't you tell someone if the chicken on a sandwich was spiced or not if they asked what's in something? Isn't that usually an idicator that they have allergies or something?

At least I can understand why everywhere else was busy and they weren't.

N.B. Because people seem to be getting confused, I'm not referring to the omission of mention that there was spice on a club sandwich as the only bit of bad service. The waittime, and attitude of the staff are a part of this complaint, and are mentioned in the post at the time I wrote it. Read the entire thing, if you're going to get up me that a spice being on food isn't bad service - the entirety of it becomes bad service.
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