daemonaquila (daemonaquila) wrote in bad_service,

Palladium in San Antonio Sucks

Well, yesterday was the first and last time I'm going to the Palladium theater in San Antonio. We thought we'd go as a nice end to a New Year's day, but the whole bloody experience was a textbook in crap service.

The Palladium is one of those new super-theaters that features a sit-down restaurant, an extra-large arcade, an ice cream/coffee bar, and an actual bar upstairs. The reality:

With an hour to kill before the movie, we thought it would be nice to get dinner at the restaurant. There were 5 of us, and there were several tables for 4 open. All they had to do was add a chair to a table. We'd be a little tight, but no big deal. Nope, they couldn't comprehend the concept but kept promising it would be about 5-10 minutes before they could pull 2 tables together. Of course, they didn't. Never mind that they had several tables actually open up right next to each other as we waited. As they cleaned them, they decided to seat several parties of 2 or 3 at them who came after us rather than hang on 2 seconds until 2 tables were cleaned off at once.

We gave up, but the idiot service went on. I went to the bar upstairs to at least chill out in comfort while we were waiting. The bartenders didn't know how to make the drinks on the menu. Mojito = lime + mint + rum + sugar. Easy, no? No. In their universe a Mojito is a lime juice with a couple wilted mint leaves on top with a splash of rum. Yuck.

We were pretty hungry, so one of us went for the theater food as a last resort and I went to check out the ice cream. Folks, if all you're going to have left is grapefruit gelato (untouched) among a bunch of empty pans, maybe you should rethink your ordering, yes? This was right after dinner time, and a holiday. Wouldn't it make sense to keep a few extra pans of vanilla or chocolate or coffee or strawberry stocked?

The person who waited in line (many lines, should've taken a few minutes only even with a pretty hefty cue) waited 20 minutes for popcorn and a couple of cups to fill their own pop. Come on - how long should a transaction like that take? Apparently, the cash register folks couldn't get it through their skulls that when a customer orders a kids' pack or a pizza, and the mini-kitchen in back is putting it together, they can wait to the side of the register while the next person gets served. Hey management - why don't you take a field trip and see the cutting-edge service of, say, a McDonald's???

Once we got to the pop machines to fill up the cups, it continued. Never mind the sticky floor or the pop spilled all over the counters - the syrups were empty in half the machines. It took me 3 tries at 3 machines to find a "working" diet Dr. Pepper - and it was flat. I have no idea what they hooked up to what, but someone couldn't even get that right.

And the bathrooms... eew. They weren't crowded, by the way. Each time I went in, I was either the only person there or one of maybe 2 or 3 in the whole bathroom. Half the stalls didn't have any TP, and much of the other half were in a condition I'm not going to describe here. Ever heard of cleaning the bathrooms occasionally?

Nope. Not going back.

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