laura (shinyobject) wrote in bad_service,
laura
shinyobject
bad_service

Bad service on my part.

And the history books forgot about usCollapse )


and the Bible didn't mention usCollapse )

Not even onceCollapse )

Edit: This entry WAS changed after cally said I was "tooting my own horn." Yes, describing bad service and then making a bunch of excuses is not the thing to do. So I changed it. I deleted all the excuses, some of which have been reiterated by others below.

Now, then, to be fair, I would not have told a customer to 'shut the fuck up' if we didn't know each other and had said things like that multiple, multiple times. Everybody who's like "there is no grounds for that" is right, but it's not the situation it seems like (without "excuses").

Many things I said/did were bad_service, and inexcusable, and yes, I shouldn't be working when I'm that grouchy and when I've stopped caring about anything.

THERE WAS NOT AN OPTION.

And I *do* have another job, this is just where I work on breaks from school, and I thought very seriously about quitting after that night. Thing is, it's like that EVERY OTHER WEEKEND. We run out of something important like, say, eggs, or half the people don't show up, and it's hell. It's a horribly managed restaurant, half the staff could care less if customers don't get served, and the the one server who's served 70 people at once might understand (she has more patience than I do and deserves mad props).

The one excuse I feel is necessary is that I worked 22 hours total on Christmas Eve and Day. I was on my 8th hour working, after 4 hours of sleep, after 12 hours working the night before. And everyone else did the same thing. My manager was there for 20 hours on Christmas.

I thought posting here would serve as an apology and explanation of why service is HORRIBLE on Christmas to a few unlucky people. Keep in mind service was fine to 99% of customers that night. Thanks to those who that message got through to.
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