festiveOh, and for those who got a chuckle out of my customers_suck posts, too, sorry but I'm out of the CS game and working for a non-profit now. Between being gainfully employed and the fact that people seem to not be in such a mood lately (a small miracle given the time of year) my store of material has been kind of sparse.
But someone's bound to piss in my cornflakes again sometime so stay tuned.
In the meantime, have a merry. Later...