J'Allie Bean (alliemunkee) wrote in bad_service,
J'Allie Bean

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I'll even things out and complain about our own service.

Back at customers_suck I posted about some unpleasant customers and a customer who was just silly and amusing, but gave me a load of small coins instead of the two big coins she had in her hand. I probably would have kept my big coins too, little change gets heavy and we would have needed her silver anyway.

I think we delivered bad service the other day.

My third shift, yesterday, and we had a crapload of orders to make, 80 footlong subs in all for platters to go out to businesses, and an additional five pages of orders from other businesses. I was making a set of subs for one of the platters, had a tray of four footlongs in front of me, on the counter, adding tomato and cucumber and such. A co-worker was near me at the computer and was working on it, fixing an order or doing a cash drop or something, I was busy with my platter. A middle-aged man in a suit walked in, and we both looked up and smiled at him. I went back to my platter because we still had another 7 or 8 platters to make and get out before 1pm, working around the lunch rush as well. My manager was panicking so she called in another two employees to help us, which says alot about how busy we were going to be.

Anyway, this guy had been standing there about 20 seconds and my co-worker said "Won't be a minute, sir" and smiled, and he nodded and waited a little longer. CW finished up at the computer, washed her hands and just as she was drying them and grabbing a pair of gloves, he just turned and walked out. I think he looked a little mad. When CW turned back around to serve him and saw him walking out, she had this look on her face like an amused "huh, okay!"

He didn't come back.

I thought maybe he forgot something and went back to get it and would be back. When he didn't come back I felt guilty for not putting my platter aside and serving him. Perhaps he changed his mind and decided he felt like something else. We did have alot of platters to make as I said before, and I thought CW was serving him. Regardless, I still feel guilty now!

So.. yeah. Possible, if not definite bad service on our part. We're sorry!

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